Ordering, Lead Times & Policies
Everything you need to know before placing an order, including how ordering works, shipping requirements, lead times, and important policies.
How Ordering Works
01
Submit your request with product details and estimated quantities
02
We review your order and provide pricing and shipping guidance
03
A 70% deposit is required to begin sourcing or production
04
Production and logistics are coordinated based on your order
05
Final 30% payment is due prior to shipment
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Materials are delivered to your project location
Minimum Order Size
Because freight costs are a major part of the total order, most orders need to be large enough to fill or substantially fill a shipping container, or otherwise be large enough for shipping to make financial sense.
Smaller orders may sometimes be accepted if they can be combined with other shipments. In some cases, customers coordinate group orders with nearby builders, ranchers, or neighboring projects.
Orders that do not meet minimum volume requirements may result in significantly higher per-unit shipping costs.
Lead Times
Most products are sourced or produced specifically for each order. Typical lead times range from 8 to 16 weeks depending on product type, order size, production schedules, and shipping conditions.
Any timelines provided are estimates only and may vary due to manufacturing delays, freight scheduling, port congestion, weather, or other factors outside our control.
Ordering Guidelines & Policies
Orders & Payments:
A 70% deposit is required before production or sourcing begins. The remaining 30% balance is due prior to shipment unless otherwise agreed in writing.
Preferred payment methods include ACH transfer, wire transfer, and business check. Credit or debit card payments may be accepted for select orders or partial deposits and may be subject to processing fees and approval.
For large or custom orders, payment by ACH or wire transfer is required.
Custom Orders:
Most orders are custom-sourced or produced specifically for each project.
Once production, sourcing, or supplier commitments have begun, orders are non-cancelable and non-refundable.
Product Variation:
Variation in color, texture, coating, or finish may occur between batches or production runs and is not considered a defect.
Damage or Shortage Claims:
Any visible damage, shortages, or delivery issues must be reported within 48 hours of delivery and supported with clear photos and documentation.
Container Use & Return
Containers used for delivery remain the property of the supplier or shipping provider and are provided for temporary use only.
A refundable container deposit may be required prior to shipment. Containers must be emptied and made available for pickup within the agreed timeframe, typically 7–10 days from delivery, unless otherwise specified in writing.
Customer is responsible for ensuring the container is accessible for pickup, including adequate space and access for equipment. Any delays, failed pickup attempts, or inability to retrieve the container may result in additional charges, including daily storage or detention fees.
If a container is not returned, becomes inaccessible, or is damaged beyond normal use, the customer will be responsible for all associated costs, including but not limited to repair, recovery, or full replacement of the container.
Liability:
We are responsible for supplying ordered materials, but we are not responsible for installation, site preparation, labor, misuse, improper handling after delivery, or third-party contractor work.
Ready to Request Pricing?
Send us your product list, estimated quantities, and delivery location, and we’ll review your request and provide pricing and availability.
By submitting a request, you acknowledge and agree to our Ordering, Lead Times & Policies, including custom order and non-refundable terms.